Maintenance and Support
IT Hardware Maintenance Services
Multi-Vendor Maintenance Solutions That Keep Your Brand Top of Mind
Give your end users the experience of exceptional, white-labeled maintenance and support services delivered by highly responsive, multi-platform–certified technicians.
Hardware Maintenance Services You and Your Customers Can Depend On
With AllEdge as your single provider for all in- and out-of-warranty maintenance and end-of-life support, you can better serve your customers in ways that exceed their expectations.
Revenue Growth
With expert post-warranty support, easily reengage your customers at time of upgrades or refreshes.
Brand Quality
Your brand is your company’s identity. Entrust your IT maintenance services to a brand as reputable as yours.
Reclaimed Resources
Reduce costs and free up resources by outsourcing field services to an experienced, authorized provider.
Consistent Service
Our certified experts deliver quality service that maintains your customers’ technology to your high standards.
Infrastructure Software Support
As your authorized maintenance provider, Shyft has the expertise to diagnose issues at the application layer and recommend repairs, patches and fixes. Our engineers look below the hardware level to find underlying issues. Software analysis allows us to understand the full scope of your customers’ maintenance needs, including:
> Application maintenance
> Software updates
Hardware Maintenance
Unauthorized third-party maintenance providers can compromise the integrity of your hardware solutions and pose a risk to you and your end users. Shyft provides certified and trained experts in your technology, so you can trust that your customers are receiving the same level of quality in products and services as if you were offering it directly yourself. Our IT hardware maintenance capabilities include:
> Spare parts management — consigned or AllEdge-owned
> Forward and central part stocking options
> RMA management
> Multiple omni-channel communication options
> White-glove service programs
> Low- or no-cost hard drive retention (DMR)
> 24x7 onsite response
> 24x7 global technical assistance center and help desk
Renewals
Recapturing, retaining and recertifying your existing customers is one of AllEdge's goals when maintaining IT infrastructures. Our technicians are close to your technology, and we’re close to you. Without expert maintenance, your customers may switch to a third-party maintenance provider for extended warranty support, so AllEdge turns this risk into real opportunity by extending and expanding warranty with additional high-value capabilities, such as:
> Analytics and reporting
> Warranty monitoring
> Proactive support contract positioning and sales
Support
In today’s multi-vendor IT environment, unifying support under one roof is almost mandatory. Provide the support services your customers need through AllEdge's Global Technical Assistance Center (GTAC), which can take support operations off your hands with a 24x7x365 infrastructure staffed by a centralized team of service delivery experts. Our services include Level 1, 2 and 3 technical and helpdesk support.
> 24x7x365 Global Technical Assistance Center
> Helpdesk services
> Server, network device and storage device support
> Software support
> White-label support programs
> Delivery management
> Reporting